The Association of British Insurers (ABI) has confirmed that the travel insurance policies of ABI members will cover costs arising from swine flu diagnosis, including medical treatment abroad and cancelled holidays and flights, subject to the usual terms and conditions of the policy.
However, following discussions between the ABI and the Department of Health about the new National Pandemic Flu Service hotline and website, insurers will not insist on written documentation from a GP or other medical practitioner in order to handle swine flu claims. Instead, they will accept as medical certification of swine flu diagnosis the unique ID number, together with the label on prescribed anti-flu drugs which will include an individual’s name and date of issue.
The ABI advises that customers who use the National Pandemic Flu Service to obtain anti-flu medication and need to make a travel insurance cancellation claim should ensure that they keep all the original documentation they receive, including the label from their medication, as insurers will need it to validate the claim.
Article written by the Institute of Insurance Brokers, published on www.bpib.co.uk August 2009